Support

We are happy to help with the Xluma products — the Xluma Live results website, the Timekeeper app, and the Timekeeper Watch Connect watch app.

Contact us

Email support@xluma.live. We aim to respond within 2 business days. To help us resolve your issue quickly, please include:

• The product you are using (Xluma Live website, Timekeeper app, or Timekeeper Watch Connect).
• Your device and app version (and watch model, for the watch app).
• The event name and your bib number, if your question is about a specific race.
• A description of what happened and, if possible, a screenshot.

Common topics

Pairing a Garmin watch

Open the Timekeeper Watch Connect app on your watch — it shows a 6-digit code. In the Timekeeper phone app (participant mode), open the menu, choose Pair a watch, type the code shown on the watch, and tap Link. The watch starts streaming within a few seconds. If the code expires, press START on the watch to get a new one.

GPS is not tracking

Make sure location permission is granted and location services are on. In the Timekeeper app, the status indicator will prompt you if permission is needed — tap it to enable. For the watch app, keep the app open on your wrist during the race; continuous background GPS is restricted by the watch platform.

Battery

Live GPS tracking uses significant battery. Start with a charged device. The watch app automatically slows its GPS sampling when the battery is low to help it last longer.

Leaving a race / stopping tracking

In the Timekeeper app, use Leave race to stop tracking and remove the race from your device. On the watch, close the Timekeeper Watch Connect app to stop streaming.

Disconnecting Strava

You can revoke Xluma's access from your Strava account settings at any time, or contact us and we will remove the connection.

Deleting your account or data

See our Data & Account Deletion page for how to request deletion of your account and associated data.

Policies

Read our Privacy Policy and Terms of Service.